🏥

Org Health Monitor

KPI Monitoring
checking NR…
📡
—
Overall API Health
✅
—
KPIs On Target
⚠️
—
Active Alerts
🔴
—
Failing Endpoints
⚡
—
NEO API
🔌
⏳
Connect+
📋
—
JIRA
☁️
⏳
AWS+CapCloud
AI Insight
KPI Snapshot — Last 24 Hours
Pick a brand to load KPIs

🔔 Active Alerts

"At Fire" = value when alert triggered  ·  "Current" = latest polled value (1h window)  ·  KPI cards show the selected rolling average

No active alerts

🔴 Top Failing Endpoints

Pick a brand to see error breakdown

📋 BRD vs SDD Gap Analysis

Pick a brand to see BRD vs SDD coverage.
Connecting to New Relic…

Thresholds

Per-brand overrides. Blank = use default.

⚙ API Alert Config
APIs to monitor for client alerts (internal team always sees every breaching endpoint)
⚡ NEO Endpoint Alerts

Alert Recipients

Emails notified when this org breaches a threshold.

This org

No recipients configured for this org.

Alerts fall back to a global default list when an org has no recipients configured here — that shared list is managed by the backend team directly, not from this page.

Organization Health Score — Breakdown
How each KPI contributes to the overall score
KPI Severity Value Target Status In Score? Calculation
Counted — KPI has data and is included in denominator  ·  Excluded — No New Relic data; excluded from score

Organization Health Score — Scoring Strategy

How the score is calculated
Score = (Green KPIs ÷ Total scored KPIs) × 100

Only KPIs with a defined threshold are counted. KPIs returning "No data" are excluded from the denominator.

KPI status thresholds
Green — Meeting target
Value fully meets the configured threshold (e.g. success rate ≥ 99%).
Amber — Within 10% of target
Value misses the target but stays within a 10% margin (warning zone). Counts against the score.
Red — Breaching target
Value exceeds the 10% margin. Triggers an alert and counts against the score.
Unknown — No data
New Relic returned no data for this KPI in the selected time range. Excluded from score.
Score health bands
≥ 80% Healthy — most KPIs on target
50–79% At Risk — several KPIs degraded
< 50% Critical — majority of KPIs failing

JIRA Score — Scoring Strategy

How the score is calculated
Score = (SLA Compliance % ÷ 10) − 1.5 × Open P0 − 0.5 × Open P1

Based on this brand's tickets in the cached Jira snapshot (project PSV). SLA compliance covers tickets resolved in the last 30 days; the P0/P1 penalty applies to tickets that are open right now — so an active critical backlog can't hide behind a good historical compliance rate. Clamped to 0–10.

This brand's numbers

Select a brand to see its breakdown.

Score bands
≥ 8.0 Healthy — SLA on track, no open criticals
5.0–7.9 At Risk — SLA slipping or a critical ticket open
< 5.0 Critical — poor SLA compliance and/or multiple open criticals

Loading…